At COLS Learning Hub LLC, we strive to ensure customer satisfaction with our educational products and services. Our Refund Policy is designed to provide clarity on when and how refunds may be issued. By purchasing any of our courses or materials, you agree to the following terms:
1. General Refund Terms
- Eligibility for Refunds: Refunds are available only for certain products and under specific conditions as outlined below.
- Digital Products: Due to the nature of digital content, refunds are not available for digital products once they have been accessed
2. Course Purchases
-Refund Request Period: Refund requests for course purchases must be made within 7 days of the purchase date.
- Eligibility Criteria: To be eligible for a refund, the following conditions must be met:
- The course must not have been accessed or completed beyond 20%.
- The refund request must be submitted in writing to ([email protected])
within the specified refund request period.
- Processing Time: Refunds will be processed within 7-10 business days of receiving the eligible refund request. The refunded amount will be credited to the original method of payment.
3. Subscription Services
- Monthly Subscriptions: Monthly subscriptions can be canceled at any time, but no refunds will be issued for the remaining period of the current billing cycle.
4. Workshops and Webinars
- Refund Request Period: Refund requests for workshops and webinars must be made at least 7 days before the event date.
- Eligibility Criteria: To be eligible for a refund, the request must be submitted in writing to ([email protected]) within the specified refund request period.
5. Exceptional Circumstances
- Discretionary Refunds:In exceptional circumstances (e.g., medical emergencies, incorrect purchase), refunds may be issued at the sole discretion of COLS Learning Hub LLC. Documentation may be required to support the refund request.
6. Non-Refundable Items
- Non-Eligible Products: The following items are non-refundable:
- Digital products that have been accessed
- Completed courses.
- Personalized services
7. How to Request a Refund
To request a refund, please follow these steps:
1.Please Fill Out the Refund Form
: Include your order details, including the order number, purchase date, and the reason for the refund request.
2.Provide Documentation: If applicable, provide any supporting documentation to substantiate your request.
3.Wait for Processing: Our team will review your request and respond within 3-5 business days with further instructions or confirmation of your refund status.
8. Changes to the Refund Policy
COLS Learning Hub LLC reserves the right to modify or update this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Continued use of our services after any changes constitute your acceptance of the revised policy.
By purchasing our products or services, you acknowledge that you have read, understood, and agreed to this Refund Policy. For any questions or further assistance, please contact us at ([email protected])